To be eligible for a return, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

We accept returns within 7 days of delivery. To ensure a refund, return the item within this period.

To initiate a return, please contact us at support@desipick.com.au. Returns must be sent to:

3 Milbong St
Sunnybank, QLD 4109
Australia

Returns are eligible only after approval, with a valid reason for return.

How to Process a Return:

1. Contact our support team within 7 days of receiving your order.
2. Provide a clear reason for your return request.
3. Once approved, we will send you a return shipping label and instructions.
4. Please note that returns sent without prior approval will not be accepted.
5. After receiving and verifying the item at our warehouse, we will process your refund according to our policy.

For assistance, feel free to reach out to us at support@desipick.com.au.

Damages and issues

Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom or personalized items, and personal care products. Returns are also not accepted for hazardous materials, flammable liquids, or gases. If you have concerns about a specific product, please contact us.

Additionally, we do not accept returns for sale items or gift cards.

Exchanges

The quickest way to exchange a product is to return the original item and make a separate purchase for the replacement after your return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval. Approved refunds will be credited to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@desipick.com.au.